Every The Cheer Dad product is made to order. That means your item is produced after your order is placed rather than pulled from a warehouse shelf.
Order Processing
Most orders are fulfilled within approximately 2–5 business days before shipping.
Business days do not include weekends or holidays. Production times may vary depending on the product, availability, order volume, and time of year.
Shipping Time
Shipping time begins after your order has been fulfilled.
For most orders:
- Domestic U.S. shipping: approximately 1–8 business days
- International shipping: approximately 1–20 business days
Production time + Shipping time = Estimated delivery time
Estimated delivery dates are estimates and are not guaranteed. Delays may occur because of weather, carrier disruptions, seasonal volume, inventory issues, missed delivery attempts, or other circumstances outside our control.
Tracking
Once your order ships, tracking information will be provided when available.
Please allow some time after receiving your shipping confirmation for the carrier’s tracking system to update.
Multiple Packages
Some orders may arrive in more than one package.
Different products may be fulfilled at different facilities or shipped separately depending on product type and availability. If your order is split into multiple shipments, you may receive more than one tracking number.
Shipping Charges
Shipping charges are calculated at checkout based on the products in your order, destination, and available shipping method.
Shipping charges are separate from the product price unless otherwise stated during a promotion.
Incorrect Shipping Addresses
Customers are responsible for entering a complete and accurate shipping address at checkout.
If you notice an address error after placing an order, contact us as soon as possible. We may be able to correct the address while the order is still being fulfilled.
Once an order has shipped, we may no longer be able to change or reroute the delivery address.
If an order is returned because of an incorrect or incomplete address, failure to claim the package, refusal of delivery, or failure to pick it up, additional shipping charges may apply before the order can be sent again.
Returned-to-Sender Packages
Packages may be returned to the fulfillment facility for reasons including:
- Incorrect or undeliverable address
- Unclaimed package
- Refused delivery
- Failure to pick up a package
- Unclaimed customs shipment
Returned packages can take several weeks to reach and be processed by the fulfillment facility.
Once we are notified that a returned order has been processed, we can work with you to determine whether it should be reshipped. Additional shipping charges may apply.
Delayed Packages
Carrier delays occasionally happen.
If your estimated delivery date has passed, please allow an additional 3 business days for the shipment to arrive before reporting it as missing.
If the package still has not arrived after that time, contact us with your order number and we’ll help investigate.
Lost Packages
If tracking indicates that a package has been lost in transit, contact us so we can investigate the shipment and determine the appropriate next step.
Please do not place a duplicate order before contacting us unless you choose to do so at your own expense.
Packages Marked “Delivered”
If carrier tracking shows a package as Delivered but you cannot locate it, first:
- Check around your property and alternate delivery locations
- Ask household members, neighbors, building staff, or front-desk personnel
- Contact the carrier for more detailed delivery information
If you still cannot locate the package, contact us and we’ll help determine what options may be available.
International Orders
International orders may be subject to customs duties, import taxes, tariffs, or other fees imposed by the destination country.
Unless those charges are specifically collected at checkout, they are the responsibility of the customer and are not controlled by The Cheer Dad.
International shipments may also experience additional delays while clearing customs.
Customs & Import Delays
Customs processing times vary by country and are outside our control.
The Cheer Dad is not responsible for delays caused by customs inspections, import requirements, government processing, or unpaid duties or taxes.
Need Help?
If you have a question about your order or shipment, contact us through our Contact Us page and include your order number.
We’ll review the situation and help determine the appropriate next step.
THE CHEER DAD
Comp Ready. Dad Approved.