Refund policy

Every The Cheer Dad product is made to order specifically for you. Because of that, we do not offer traditional returns or refunds for change of mind, color choice, or incorrect size selection.

That said, we know sizing mistakes and fulfillment issues can happen, so we offer The Cheer Dad Size Swap Program and will review legitimate product issues when they occur.

The Cheer Dad Size Swap Program

If you order the wrong size, contact us within 7 days of delivery.

To qualify, the item must be:

Unworn
Unwashed
Unused
Free from stains, odors, damage, pet hair, or signs of wear
In resellable condition

Once your size swap is approved:

You will have 7 days to ship the original item back
Return shipping is paid by the customer
The return must be sent using a trackable shipping method
The customer must provide the tracking number
The customer is responsible for the package until tracking confirms delivery to us
We are not responsible for return packages that are lost or damaged in transit
Once the item is received and inspected, you will receive a one-time 50% discount toward the same product/design in a different size
Standard shipping charges apply to the replacement order
Original shipping charges are non-refundable
The size-swap discount is non-transferable, may only be used once, and cannot be combined with other discounts or promotions

Please contact us before mailing anything back. Returns sent without prior approval may not be accepted.

Damaged, Defective, Misprinted or Incorrect Orders

If your order arrives damaged, defective, misprinted, or materially different from what you ordered, contact us within 7 days of delivery.

Please include your order number and clear photos showing the issue. Depending on the problem, we may ask for:

A photo of the entire item
A close-up of the affected area
A photo showing the size tag
A ruler or measuring tape showing the issue
A photo of the packing slip or packaging
Additional photos or information needed to verify the claim

Please keep the item until your claim has been fully resolved.

Do not wear, wash, alter, discard, or return the item unless we instruct you to do so.

Once the issue is reviewed and verified, we will determine the appropriate resolution, which may include a replacement, refund, or return instructions.

Damage caused by normal wear, washing, improper care, accidental damage, misuse, or use after delivery is not considered a manufacturing or fulfillment defect.

Normal Production Variations

Because our products are produced individually using printing, embroidery, and cut-and-sew manufacturing processes, minor production variations can occur and are not automatically considered defects.

Examples may include:

Small removable thread ends or short connecting threads in embroidery
Slight differences in embroidery stitching caused by the fabric or garment construction
Minor variation in print position or alignment
Slight color differences between what appears on a screen and the finished product
Minor DTG discoloration or residue around a print that disappears after the first wash
Minor variation in garment measurements that remains within the manufacturer’s listed size tolerance
Slight all-over-print pattern misalignment between panels
Minor white fabric visibility at certain seams or folds on all-over-print products
Normal changes in printed color or appearance caused by fabric type, garment color, stretching, or the printing method used

A variation becomes a potential defect when it materially affects the item’s appearance, fit, function, durability, or accuracy compared with what was ordered.

Examples that may qualify include unraveling seams, holes, significant stains, severely misplaced prints, incorrect artwork, wrong products, wrong tagged sizes, or other meaningful manufacturing errors.

Personalized & Custom Items

Personalized or customized products are generally not eligible for size swaps unless they arrive damaged, defective, misprinted, or were produced incorrectly.

Lost Packages

If tracking indicates that a package has been lost in transit, contact us so we can investigate the shipment and determine the appropriate next step.

Incorrect or Undeliverable Addresses

Customers are responsible for entering a complete and accurate shipping address at checkout.

If an order is returned because the customer entered an incorrect address, failed to claim the package, refused delivery, or failed to pick it up, additional shipping charges may apply before the order can be sent again.

Before You Order

Please review the product description, color selection, personalization details, and sizing information carefully before completing your purchase.

Garment measurements may vary slightly within the manufacturer’s stated tolerance, and normal production variations are not considered sizing defects.